Frequently Asked Questions (FAQ)
1. What is Loyal?
Loyal is a technology-driven social enterprise that supports skill development, self-employment, rural entrepreneurship, production partnerships, and market access through an integrated digital platform.
2. Who can join Loyal?
Anyone who meets the applicable program requirements may apply, including:
- Women
- Youth
- Self Help Groups (SHGs)
- Joint Liability Groups (JLGs)
- Artisans
- Farmers
- Small Entrepreneurs
- Sales Agents
- Customers
Participation is subject to the company's eligibility criteria and policies.
3. What services does Loyal provide?
We offer:
- Skill Development
- Entrepreneurship Training
- Raw Material Supply
- Production Support
- Product Buy-Back (where applicable under agreement)
- Branding & Packaging
- Marketing Support
- Digital Business Platform
- Rural Livelihood Programs
- Customer Loyalty Programs
4. Do I need to sign an agreement?
Some programs and business partnerships may require a written agreement before participation. The agreement helps define the responsibilities and rights of both parties.
5. Can individuals join without being part of an SHG or JLG?
Yes. Individual entrepreneurs may also apply for eligible training programs or business opportunities, subject to company policies.
6. How do I purchase raw materials?
Registered production partners can place raw material requests through the company's approved ordering process.
7. Will Loyal purchase the products I manufacture?
Where a buy-back arrangement exists, products that meet the agreed quality standards and contract terms may be accepted according to the applicable agreement.
8. How are product quality standards maintained?
Products undergo quality inspection before acceptance, packaging, and distribution to help maintain consistent standards.
9. What is the Customer Loyalty Program?
The Customer Loyalty Program is designed to reward eligible customers through benefits that may include reward points, loyalty bonuses, special offers, or membership privileges, in accordance with company policies.
10. Does Loyal provide financial support?
Any customer or member support programs, if offered, are subject to eligibility, company policies, written agreements, and applicable laws. Availability and terms may change over time.
11. Does Loyal provide training?
Yes. Training programs may include tailoring, handloom, soap making, agarbatti making, spice processing, entrepreneurship, and other livelihood-based skills.
12. How can I become a Sales Agent?
Eligible individuals may apply through the company's registration process. Applications are reviewed according to company requirements.
13. Can I track my orders online?
Where available, registered users can view order status, purchases, and other services through the Loyal digital platform.
14. How can I contact Loyal?
You can contact us through our official website, email, phone number, or by visiting our office during business hours.
15. Where can I get more information?
Please visit our official website or contact our customer support team for the latest information regarding our services, programs, and policies.
Need More Help?
If your question is not listed here, please contact our Customer Support Team. We will be happy to assist you.
Loyal
"Empowering Every Home, Enriching Every Life."