Refund & Cancellation Policy
Our focus is complete customer satisfaction. We provide livelihood training programs, skill development services, and handmade products.
If you are not satisfied with any of our services, you may request a refund. Refund requests will be reviewed based on genuine reasons and supporting information.
Please read all service details carefully before making any payment or purchasing any product from us.
Cancellation Policy
To request cancellation, please contact us through our Contact Us page or by email.
- Registration fees for training programs are non-refundable.
- Cancellation requests should be submitted before the commencement of the training program or service.
- Requests received after the service period has started may not be eligible for cancellation.
Refund Policy
- Refund requests will be reviewed on a case-by-case basis.
- If a service cannot be provided by LOYAL an eligible refund may be processed after verification.
- Refunds are not applicable for services or training programs that have already been completed.
- Handmade products may be eligible for replacement or refund only if the product is damaged or defective upon delivery.
Payment Refunds
If payment was made through a credit card, debit card, UPI, net banking, or payment gateway, approved refunds will be credited to the original payment method used during the transaction.
Approved refunds will be processed within 5–7 working days after verification and approval. The refunded amount will be credited to the customer's original payment method or bank account within 5–7 working days, depending on the payment provider and banking system..
Contact Us
LOYAL Trust
Mobile: +91 9937866262
Email: info@loyaltrust.in
Address: Semelmunda, Patuapali, Bolangir, Odisha – 767021, India